Details

Published on Thursday, 04 August 2016 13:20

The mission of the Customer Service Center is to provide the Purdue community with quality solutions to issues regarding ITaP resources through teamwork and collaboration with our IT partners. Our primary goal is to serve as the first point of contact for students, faculty, staff and others seeking assistance with ITaP Services.

Contact or Visit Us

Phone: 765-49-44000

Email: itap@purdue.edu

Self Help Knowledge Base: http://www.purdue.edu/goldanswers

Our walk-in desk is located on the main floor of the Humanities, Social Science, and Education Library (HSSE) in the Stewart Center, Room 135

Summer Hours of Operation

Monday - Thursday
7:00am - 6:00pm

Friday
7:00am - 6:00pm

Saturday
11:00am - 5:00pm

Sunday
1:00pm - 6:00pm

Password Resets:

Password resets may be performed by phone weekdays from 7:00am - 5:00pm, please have your PUID available when calling. Password resets may be performed in person at our walk-in desk in the HSSE library with a Purdue ID card during all hours of operation.

When contacting us provide the following information:

• Your first and last name
• Your Purdue Career Account alias (username)
• A detailed description of the request

Service Expectations:

The staff at the ITaP Customer Service Center will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. When contacting the Customer Service Center, you will receive a ticket number that can be used to track your issue.